Customer Service
Our customer service mission is to “Stand ready to serve our customers’ needs guaranteeing 100% satisfaction.” Our dedicated Customer Service representatives are a direct line of support for Product Information, Placing Orders, Deliveries and much more. With utilization of the state of the industry technology, the Help Desk is just a phone call away. (800.874.3294)
www.usfoodservice.com
Visit our valued added website to receive a detailed overview of Benefits and Services U.S. Foodservice™ has to offer our customers. Exploring www.usfoodservice.com gives you a complete understanding of our mission, products, locations and employees. By adding www.usfoodservice.com to your favorite websites, you can be sure to keep up with market information and industry trends. U.S. Foodservice™ believes that yesterday, today and tomorrow depends on our customers’ success.
Resource Advantage Club™
Resource Advantage Club is a program designed for restaurant owners by restaurant owners. As a member you join thousands of foodservice operators in negotiated savings on 20 plus premium services. Membership benefits include access to proprietary management tools, such as Food Cost Management, Menu Planning, and English/Spanish translations, as well as updates on industry trends. Exclusively through U.S. Foodservice™, the Foodservice Advantage Club is easy to join, just contact your sales representative or call 1-866-724-3512.
Food Shows
We are proud to offer our customers two major Food Shows annually where the most innovative products and ideas are presented for your hands on inspection. Associated with each Show is a twelve week shipping period that’s your perfect opportunity to earn valuable savings! Please see your sales representative for possibilities of additional regional / seasonal shows in your market.
In Good Taste
In Good Taste is a quarterly flyer magazine that delivers the opportunity for year round incentives to you – our valued customer. As you earn money by buying products that are featured in the magazine for the stated timeframe, you have the opportunity to redeem the accumulated award dollars as credit on your account or a debit card. Be on the lookout for In Good Taste…It’s the perfect place to find recipe ideas and market information.
Menu Management
Your menu is your “Roadmap to Success.” Menu management is designed to assist you in developing the most important property you own – your menu. The menu is an income producing asset that says who you are in the marketplace. Find out how your menu is the ultimate link to your customer’s dining experience.
Continuous Sales and Product Training
U.S. Foodservice™ Columbia Division feels our most valuable asset is our employees. Through continuous Sales & Product Training our employees are fully prepared to offer our customers expertise in managing their business. Our dedicated staff is committed to partnering with our customers, supporting the value of Menu Management, Product Sampling and Competitive Product Cuttings. Together U.S. Foodservice™ Employees and our Customers are truly STARS of the industry.
ServSafe™
As a campaign sponsor of the National Restaurant Association Educational Foundation, U.S. Foodservice™ is proud to be associated with the ServSafe™ Certification Training Program. Food Safety is a necessity in the success of every restaurant and foodservice operation. ServSafe™ provides a complete training program with accurate information on the Safe Flow of Food through a Foodservice Operation. The ServSafe™ program is available through our certified trainers at U.S. Foodservice™ Columbia Division. (800.845.8825)
Healthcare Services
Our healthcare team at U.S. Foodservice™ Columbia Division is here to help your foodservice department meet the challenges of today’s healthcare environment. Programs available through our healthcare staff are listed below. The Healthcare team is available at (800.845.8825).
Synergy – The Portfolio of Total System Cost-Management Solutions
Horizon –TrayTrakker Software
QSP - Quality Service Process
Cygent Menu Management
Facility Sanitation
Independent inspectors make unannounced audits of our warehouse twice each year. The purpose of these audits is to insure that our facility meets or exceeds all the criteria for safe food handling, including food storage, sanitation, safety and temperature control in all areas of our facility. We have consistently scored well above industry standards.
Product Safety
RTE (Refrigerated Ready-To -Eat) is the process by which we monitor, store, and distribute foods that are ready for consumption. For quality assurance purposes, all RTE items are tracked and monitored for temperature control from the time they are received on our dock, stored at our warehouse, and shipped to you – our valued customer.
Signature Brands
U.S. Foodservice™ is proud to offer a complete array of Signature Brands. These product lines are a combination of our proud heritage including brands from PYA/Monarch, Rykoff-Sexton, Alliant, and of course U.S. Foodservice™. Our Signature Brands are packed to our strict specifications to ensure you, the customer, consistent quality products time after time. From imports to bakery, Italian to dairy, deli to seafood be sure and ask your sales representative about our fine Signature Brands.
Stock Yards®
With over 110 years experience, we meet the industry’s growing need for freshly cut product. The Stock Yards® premium fresh cut program offers a full line of beef, pork, lamb, and veal – custom cut – delivered to your door the next day. Increase your profits, reduce waste and get 100% yield. At Stock Yards® we understand the emphasis you put on your “center of the plate.” With our selective aged beef program and USDA state of the art cut facility, we can offer you and your customers a great meal every time.
Beverage
Taste the difference…U.S. Foodservice™ can meet your every beverage need – coffee, tea, or juice. Rituals® coffees ensures your patrons a rich aromatic, full bodied flavor from the finest beans from around the world. The highest graded tea leaves are specially blended to produce an unsurpassed flavor profile that is sure to satisfy every thirst. Only the freshest fruit harvested goes into our complete line of Thirster® juices that carry the prestigious Florida sunshine tree seal of approval. We invite you to “taste the difference.”
Next Day Gourmet®
As your partner for all your equipment and supply needs, U.S. Foodservice™ and Next Day Gourmet® are dedicated to help fulfill all your requirements for your new or existing food service operation. With inventory in our Columbia Division and Next Day Gourmet® distribution centers , we can supply all your smallware needs to include glassware, flatware and china, as well as your large equipment needs from refrigeration storage to ranges and cooking equipment.
Food Innovations
Imagine having the option of obtaining exotic products from around the world. Food Innovations can make this happen. Available items include fresh seafood, exotic meats and sausages, dry-aged meats, farm raised poultry, exotic fruits and vegetables, Italian and Japanese imports, and cheese specialties. Twenty four hours is all it takes to see your specialty product arrive via Fed-Ex. Possibilities become reality with Food Innovations.
